Real questions from cat parents about our shelters
Product Features & Usage
Is the heated outdoor cat house safe for pets?
Is the heated outdoor cat house safe for pets?
Yes. All Wagstro heated outdoor cat houses use a certified low-voltage heating system designed specifically for pets. The heating pad maintains a safe, stable temperature and is fully enclosed for protection—perfect for stray cats, senior pets, or kittens in colder weather.
Can I use the Wagstro cat shelter both indoors and outdoors?
Can I use the Wagstro cat shelter both indoors and outdoors?
Absolutely. While our insulated outdoor cat shelters are built to handle rain, snow, and wind, they can also be placed indoors as cozy hideouts—especially for aging pets or cats recovering from illness.
What kind of weather can the shelter handle?
What kind of weather can the shelter handle?
Wagstro cat shelters are designed to withstand harsh weather. With waterproof oxford fabric, wind-blocking insulation, and an elevated structure, they stay dry and warm even in rain, snow, and temperatures below freezing. They’re built as true all-weather cat houses.
Do I need to assemble the cat house?
Do I need to assemble the cat house?
Minimal assembly is required, and it takes just a few minutes—no tools needed. Each portable cat shelter comes with clear instructions and snaps securely into place. The structure is foldable for seasonal storage.
Does the shelter require regular maintenance?
Does the shelter require regular maintenance?
Very little. The outer fabric can be wiped clean with a damp cloth. The heated cat house is waterproof and dirt-resistant, and all electrical parts are sealed. No need for complex upkeep—just simple, practical care.
Can the shelter be used for small dogs or other animals?
Can the shelter be used for small dogs or other animals?
Yes! While designed for outdoor cats, many customers use the shelter for small dogs, rabbits, or even chickens in cold climates. As long as your pet fits comfortably, the heated outdoor shelter offers a warm retreat.
Finding the right size for your cats and space
Sizing & Compatibility
What size cat can fit inside the Wagstro heated cat house?
What size cat can fit inside the Wagstro heated cat house?
Our heated cat houses are designed to comfortably fit most adult cats and small pets under 25 lbs. The spacious interior allows enough room for one large cat to fully stretch—or two smaller cats to snuggle together.
Can two cats share the same shelter?
Can two cats share the same shelter?
Yes! Our large outdoor cat house models are ideal for housing two cats at once, especially if they’re bonded or used to sleeping together. We recommend choosing a larger size for multi-cat households or for outdoor colonies.
How do I choose the right size shelter for my pet?
How do I choose the right size shelter for my pet?
We offer multiple size options in our outdoor cat shelter line. Refer to the product page for specific measurements, and consider whether your pet likes to curl up or stretch out. When in doubt, size up—especially for outdoor use or shared space.
Can I place the cat house on my porch, deck, or balcony?
Can I place the cat house on my porch, deck, or balcony?
Absolutely. Our portable cat houses are designed for versatility—they can be placed on porches, decks, garages, or sheltered balconies. The non-slip, elevated base helps keep moisture out, even on hard surfaces.
Is the shelter suitable for kittens or elderly cats?
Is the shelter suitable for kittens or elderly cats?
Yes. The insulated cat house offers a warm, secure space for kittens, senior cats, or cats with mobility issues. The front entrance is low enough for easy entry, and the heating pad provides consistent comfort.
Safe warmth for pets, with care in every detail
Heating Pad & Safety
Is the heating pad safe for continuous use in the cat house?
Is the heating pad safe for continuous use in the cat house?
Yes. The heated outdoor cat house includes a low-voltage heating pad designed for 24/7 pet-safe use. It maintains a stable temperature around 100–104°F, which is optimal for cats without risk of overheating or burns.
Can I leave the heating pad plugged in all night?
Can I leave the heating pad plugged in all night?
Absolutely. The heating pad is equipped with internal thermostatic control and meets pet safety standards. As long as it’s used with the included adapter and placed properly inside the heated cat shelter, it can remain plugged in overnight or during cold days.
What kind of power source is required for the heating pad?
What kind of power source is required for the heating pad?
Our heated cat house uses a standard 110V outlet with a safe low-voltage adapter (12V). The power cord is water-resistant and includes chew-proof protection. Extension cords can be used for outdoor setups if rated for exterior use.
Can I remove the heating pad during warmer months?
Can I remove the heating pad during warmer months?
Yes, the heating pad is fully removable. During spring or summer, you can unzip the pad and store it while still using the insulated cat house as a cool, shaded shelter. This makes it a year-round solution.
Is the heating pad waterproof?
Is the heating pad waterproof?
The heating pad itself is water-resistant, not fully waterproof. It’s sealed for safe indoor/outdoor use but should never be soaked. We recommend using it inside the waterproof outdoor cat house, where it’s protected from rain and snow.
From doorstep to after-sale care—here’s everything you need to know
Shipping, Returns & Warranty
Do you ship your outdoor cat houses internationally?
Do you ship your outdoor cat houses internationally?
At the moment, Wagstro offers shipping within the United States and selected regions. We are actively working to expand delivery for our heated outdoor cat houses to more countries. Sign up for email updates to stay informed about international availability.
How long does delivery take?
How long does delivery take?
Most orders are processed within 1–2 business days and shipped via tracked carriers. Standard delivery for our outdoor heated cat shelters takes 3–7 business days, depending on your location.
What if my cat house arrives damaged or incomplete?
What if my cat house arrives damaged or incomplete?
We’re here to help. If your insulated cat house arrives with any issues, simply contact our support team within 7 days. We’ll arrange a replacement or refund as needed—no hassle, just care.
Can I return a cat house if my cat doesn’t use it?
Can I return a cat house if my cat doesn’t use it?
Yes. We offer a 30-day return policy for all unused heated cat shelters in original condition. If your cat needs more time to adjust, feel free to contact us for tips or a flexible return window.
Is there a warranty on Wagstro products?
Is there a warranty on Wagstro products?
Yes. All Wagstro outdoor cat shelters come with a 1-year limited warranty covering manufacturing defects. If anything goes wrong due to workmanship, we’ll replace it at no cost.
How do I track my order?
How do I track my order?
Once your heated cat house ships, you’ll receive a tracking link via email. You can monitor the delivery in real time. If you have questions, our support team is just a message away.
Care tips to keep your cat house cozy and lasting longer
Usage Tips & Maintenance
How do I clean the Wagstro outdoor cat house?
How do I clean the Wagstro outdoor cat house?
Our waterproof outdoor cat house can be wiped down with a damp cloth or mild soap solution. The interior cushion and heating pad (if used) can be spot cleaned. We recommend cleaning every few weeks to maintain hygiene, especially during wet seasons.
Can I use the cat shelter in summer or warm weather?
Can I use the cat shelter in summer or warm weather?
Yes. The insulated outdoor cat shelter is breathable and can be used year-round. Simply remove the heating pad during warmer months. You can also insert a cooling pad or leave it shaded—making it a perfect summer rest spot for outdoor cats.
What should I do if my cat doesn’t use the shelter right away?
What should I do if my cat doesn’t use the shelter right away?
That’s normal! Some cats need time to adjust. Try placing treats, familiar bedding, or toys inside the outdoor heated cat shelter. Position it near where your cat normally rests. Within days, many cats begin using it regularly.
How long does the shelter typically last?
How long does the shelter typically last?
With proper care, your durable cat shelter should last several seasons. The reinforced oxford fabric, elevated base, and sealed zippers are built to endure rain, snow, and scratching.
Can I fold and store the shelter when not in use?
Can I fold and store the shelter when not in use?
Yes. Our portable cat shelters are fully collapsible. You can remove the internal parts, fold the structure flat, and store it compactly during off-seasons or travel.
How can I keep the shelter warm without electricity?
How can I keep the shelter warm without electricity?
If you’re using our non-heated outdoor cat house, you can add straw bedding, mylar blankets, or microwavable heating pads as alternatives. Avoid towels or fabric that retain moisture in cold weather.