🐾 Wagstro Refund & Return Policy

We want every cat to stay warm and safe — and every customer to shop with confidence. 💛
Each product is inspected and tested before shipment. If anything doesn’t go as expected, our team is here to help.

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1. Return Eligibility

• ✅ Verified manufacturing defect or shipping damage
• ✅ Wrong item or model received
• ✅ Return request made within 30 days of delivery
• ✅ Item is unused, unassembled, and in its original packaging

To start a return, email us at service@wagstro.com with your order number and photos showing the issue.
We’ll review your case within 48 hours.

2. Non-Returnable Conditions

• ❌ Item has been used, assembled, or placed outdoors
• ❌ Shows signs of dirt, moisture, or animal contact
• ❌ Issue caused by installation, Wi-Fi, or local conditions, not product defect
• ❌ Product has been modified or damaged by user
• ❌ Missing packaging or incomplete accessories

3. Environment & Connectivity Limitations

Some functions — such as Wi-Fi camera connection or heating performance — depend on your setup and environment:

• 📶 Wi-Fi signal strength, router distance, and wall materials may affect stability
• 🔌 Heating pads auto-start at low temperatures and stop when warmth is reached
• ❄️ Severe weather may influence temperature and performance

These are not considered defects. We can provide placement or optimization guidance upon request.

4. Non-Quality Returns (Change of Mind)

• Subject to approval by Wagstro
• Item must be unused, clean, and in original packaging
• A 15% restocking fee applies
• Customer covers return shipping cost
• Returns that fail inspection are not eligible for refund

5. Used or Outdoor Products

Because Wagstro shelters are designed for direct animal and outdoor use, any product that has been:

• 🌧️ Placed outdoors
• 🐾 Used by cats or other animals
• ☀️ Exposed to rain, snow, or sunlight

…cannot be returned for hygiene and safety reasons.

6. Damaged or Incorrect Items

• Report shipping damage within 7 days of delivery (include photos/videos)
• For incorrect or missing items, we’ll arrange replacement or reshipment
• If the manual or small part is missing, we can send a digital copy or replacement

7. Refund Processing

• Refunds issued within 5–10 business days after inspection
• Shipping fees are non-refundable
• Refunds are based on the actual amount paid after discounts

8. How to Return

1. Email service@wagstro.com with order number and evidence
2. Receive RMA number and return address
3. Pack securely and include the RMA slip
4. Once received and inspected, refund or replacement will be processed

⚠️ Unauthorized or freight-collect returns may be refused. Please wait for RMA approval before shipping.

9. Return Shipping Address

Important: All returns must be shipped back to our US fulfillment center for processing. Please DO NOT send items to our registered office address in China, as this will prevent us from processing your refund.

Please wait for our customer support team to confirm the correct return warehouse address before shipping your product back.

10. Shipping, Undeliverable & Address Issues

• Customer bears cost for reshipping due to wrong address or refusal
• Reasonable courier delays or weather impact are not grounds for refund
• Orders cannot be intercepted once shipped — contact us first for address changes

11. Promotions & Discounts

• Website prices may include built-in discounts
• Promo codes (e.g. WARM20) may offer extra savings
• Discounts cannot be exchanged for cash and expire as stated

• If you purchase an item and the price drops within 7 days, you may request a refund of the difference.
  Requests made after 7 days are not eligible.

  Note: Wagstro reserves the right to organize any promotional activities.

12. International Orders

Currently, Wagstro ships only within the United States. For updates on UK or EU availability, please check our website. Orders placed through non-official websites are not covered by this policy.

13. Disputes & Chargebacks

We handle all verified quality or shipment issues responsibly. However, environmental factors, Wi-Fi limits, or used/outdoor products are not return-eligible. In case of disputes, Wagstro will provide complete inspection and communication records to the payment provider.

14. Warranty & Parts

For confirmed quality issues, replacement parts or items will be provided. Normal wear, misuse, or environmental damage are not covered under warranty.

15. Contact

If you need any help or setup guidance, we’re here to assist. 📧 service@wagstro.com (our only official support email)

16. Policy Updates

Wagstro reserves the right to update this policy in compliance with regulations or business adjustments. The latest version will always be available on our website.

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Quick Summary

Case	Refund Eligible	Notes
Manufacturing defect / quality issue	✅ Yes	Evidence required within 30 days
Shipping damage	✅ Yes	Report within 7 days
Wrong / missing item	✅ Yes	Replacement or reshipment
Change of mind / not suitable	⚠️ Case-by-case	Unused, 15% restocking + shipping cost
Used / outdoor product	❌ No	Hygiene & safety restriction
Wi-Fi / environmental issue	❌ No	Not product defect; support offered

 

 

Clearance Sale Policy

Last updated: 2025/12/24

This Clearance Sale Policy applies to all products marked as Clearance, Final Sale, or otherwise identified as part of a clearance event on Wagstro.com.

By purchasing a clearance item, you acknowledge and agree to the terms outlined below.

1. Clearance & Final Sale Items

Clearance items are offered at significantly reduced prices due to limited inventory, seasonal transitions, or warehouse clearance.

All clearance items are final sale and are sold while supplies last. Once sold out, these items will not be restocked.

2. No Returns or Exchanges for Change of Mind

Clearance items are not eligible for returns or exchanges due to personal preference, sizing issues, color selection, or any change of mind.

Please review all product details carefully before placing your order.

3. Defective or Damaged Items (14-Day Reporting Window)

If your clearance item arrives with a manufacturing defect or damage, we are happy to assist.

Issues must be reported within 14 days of delivery

Eligible resolutions include:

A replacement, subject to availability

A refund, if a replacement is not available

This policy applies only to product defects or damage present upon delivery.

Normal wear and tear, improper installation, misuse, or external damage are not covered.

To request assistance, please contact our support team at service@wagstro.com with clear photos or videos of the issue.

4. Warranty Coverage

Clearance items are not covered by Wagstro’s standard warranty program.

However, this does not affect your eligibility for support under Section 3 for verified defective or damaged items reported within the 14-day window.

5. Discounts & Promotional Codes

Clearance prices already reflect substantial discounts.

During certain promotional periods, additional discount codes may be applied to eligible clearance items, as indicated on the website.

Discounts have no cash value

Discount eligibility may vary by product or availability

Wagstro reserves the right to adjust or withdraw promotional offers at any time

6. Shipping & Fulfillment

Due to high order volumes during clearance events, shipping times may be slightly extended.

All orders are fulfilled on a first-come, first-served basis, subject to inventory availability.

7. Policy Updates & Final Interpretation

Wagstro reserves the right to update, modify, or clarify this Clearance Sale Policy at any time.

In the event of any dispute, Wagstro retains the final interpretation of this policy, as permitted by applicable law.

8. Contact Us

If you have any questions regarding this policy, please contact us at:

📧 service@wagstro.com