Shipping policy
Shipping Policy
Last updated: May 28, 2025
At Wagstro, we don’t just build shelters — we deliver peace of mind. Whether you're welcoming a new shelter into your backyard or preparing for the winter months, this shipping policy outlines how we get your order to you — quickly, reliably, and with care.
🇺🇸 United States Shipping
| Region | Country | Order Value | Shipping Fee |
|---|---|---|---|
| US | United States (excluding Alaska & Hawaii) | Under $39 | $5.99 USD |
🇪🇺 European Union Shipping
| Zone | Countries | Order Value | Shipping Fee |
|---|---|---|---|
| Zone 1 | Germany, Slovenia, Poland, Hungary, Netherlands, Belgium, Luxembourg | Any | Free Shipping |
| Zone 2 | Czech, Bulgaria, Lithuania, Austria, Latvia, Romania, France | Under $99 | $5.99 USD |
| Zone 3 | Estonia, Italy, Portugal, Spain, Ireland, Greece, Croatia | Under $99 | $8.99 USD |
| All Zones | All countries listed above | Over $99 | Free Shipping |
🇬🇧 United Kingdom Shipping
| Region | Country | Order Value | Shipping Fee |
|---|---|---|---|
| UK | United Kingdom (currently not shipping due to logistics adjustments) | Any | Free Shipping |
🚚 Delivery Times and Options
We understand how important timely delivery is. Standard shipping typically takes 5–15 business days, depending on your shipping address and the method selected.
Our trusted shipping partners include FedEx, Swiship USA, UPS, and USPS.
ℹ️ Additional Notes
- Street Address Required: We do not ship to P.O. Boxes. Please provide a valid street address where someone can receive the package during business hours (Monday–Friday, 8 AM–6 PM).
- Missed Deliveries: If you're unavailable to receive the package and it is returned, we will contact you to reship (additional charges may apply) or refund the order minus shipping fees.
- Extended Delivery Time: Delivery may occasionally take up to 21 days due to holidays, customs, or inventory delays.
📬 Need Help?
If your order hasn’t arrived within the estimated timeframe or if you have any questions, feel free to contact us at support@wagstro.com. Our team is here to help — because every detail matters when it comes to keeping pets warm and safe.